What is Ontario 211? 211 is a helpline that easily connects people to the social services, programs and community supports they need. The Ontario 211 mission is: “To enhance access to services and strengthen community planning by stewarding an integrated 211 system for the wellbeing of people in Ontario.”

The backbone of our 211 Navigation service is a comprehensive and integrated provincial resources database. It contains information about programs and the agencies delivering them, including eligibility criteria, hours of operation, transportation and accessibility, and intake processes. All 211 data adheres to North American AIRS standards, allowing for easy integration across different systems and platforms.

To gain access to the 211 Ontario API for service and program integration, please contact: 211data@211ontario.ca.

211 Ontario User Needs Dashboard

As it says on the website: “When an individual contacts 211, we collect anonymized data about where they are located and what their needs are, service availability gaps and barriers. By sharing that information with others, we can help to inform policy and funding decisions. This information is available through our business intelligence (BI) dashboard and can help improve access and quality of care for all Ontarians.”