Etiquette includes those subtle behaviours that demonstrate respect for others. It’s about having good manners. Etiquette is about letting others go first and not pushing and shoving to get ahead. It’s about saying “please” and “thank you”. Are good manners important?

You can demonstrate etiquette with words of appreciation. Here below is a short list of things you can do.

• Use polite words and offer genuine appreciation and praise that encourages others.
• Be positive in your speech.
• Be respectful of other’s time and space.
• During a conflict, stay calm and level-headed.
• Seek agreement, common ground and consensus in your conversations.