Bad Debt Expense
A bed debt is an expense that you incur at the moment that you determine that a customer’s […]
Mike
Porter’s Competitive Advantage
Michael E. Porter’s concept of competitive advantage, outlined in his seminal work “Competitive Advantage: Creating and Sustaining Superior […]
Getting What You Want
Here is a good TED talk on ways you can increase the chances of getting what you want. […]
Uncollectable Accounts
There comes a point in time when you might decide that an account is not collectable. You will […]
Customer’s Delayed Credits
Do you give credits to customers that are conditional upon future purchases? This is a delayed credit. When […]
Customer’s Delayed Charge
What is a delayed charge? It’s a service event, not a transaction. You you sometimes earn income but […]
Customer Statements
Why do we issue customer statements to our customers? There are actually three types of statements you can […]
Setup NSF Cheque
Has your bank reported to you that a cheque has bounced? Which bank account was it? In order […]
Customer NSF Cheque
How do we handle an NSF cheque (bounced cheque) from our customer? We know that a bounced cheque […]
QuickBooks Customer Invoice Terms
To encourage your customers to pay their invoices early, you may decide to offer them terms. In order […]
Outlook Options
Let’s go backstage in Outlook. Click on the File tab, go down to Options. Mail category. Then come […]
Outlook Classic Interface
What does the Classic Outlook (as opposed to the New Outlook) look like and what are some of […]